Privacy Policy

1. Legal basis for the processing of personal data

SIA Smartstore processes the Client’s personal data on the following legal bases:
– entering into and performing a contract – to enter into a contract at the Client’s request and ensure its performance;
– compliance with laws and regulations – to fulfil an obligation imposed by binding laws and regulations;
– the consent of the Client, as the data subject;
– legitimate interests.

SIA Smartstore’s legitimate interests are:
– conducting business activities;
– verifying the Client’s identity before entering into a contract;
– ensuring the performance of contractual obligations;
– retaining Clients’ orders for goods and services, as well as notes relating to them (for example, verbal or written);
– analysing the operation of the SIA Smartstore website;
– administering the Client’s SIA Smartstore account;
– advertising its goods and services by sending commercial communications;
– sending messages about the progress of applications and purchase contract performance;
– preventing fraud;
– administering purchases, payments and orders;
– informing the public about its activities.

2. Purposes of personal data processing

2.1. SIA Smartstore processes personal data for the following purposes:
– identifying the Client;
– preparing and entering into a contract;
– delivering goods and installing and providing services (performing contractual obligations);
– advertising and distributing goods, i.e. for commercial purposes;
– customer service;
– reviewing and processing objections;
– administering payments;
– improving website performance.

3. Processing of personal data

3.1. SIA Smartstore processes the Client’s data using modern technologies, taking into account existing privacy risks and available organisational, financial and technical resources.

3.2. To ensure the high-quality and prompt performance of its contractual obligations to the Client, SIA Smartstore may authorise its partners to perform certain activities relating to the delivery of goods or provision of services, for example, delivery of goods, leasing services, sending commercial communications and similar activities. In performing these tasks, SIA Smartstore’s partners process the Client’s personal data and are considered data processors for SIA Smartstore. SIA Smartstore is entitled to provide its partners with the Client’s personal data necessary to perform these activities, to the extent required for their performance.

3.3. SIA Smartstore’s partners (in their capacity as personal data processors) shall ensure compliance with personal data processing and protection requirements in accordance with the Data Processing Agreement and applicable laws and regulations, and shall not use personal data for any purposes other than performing, on behalf of SIA Smartstore, the contractual obligations under the contract entered into with the Client.

3.4. SIA Smartstore does not disclose the Client’s personal data to third parties, except in the following cases:
– where the data must be provided to the relevant third party in connection with a contract entered into (for example, delivery of goods);
– where the Client has given clear and unambiguous consent;
– to persons specified in laws and regulations, upon their justified request and in accordance with the procedure and scope prescribed by such laws and regulations;
– in cases specified in laws and regulations, to protect SIA Smartstore’s legitimate interests.

4. Personal data are stored for as long as:

– the contract entered into with the Client remains in force;
– SIA Smartstore or the Client may exercise their legitimate interests in accordance with the procedure prescribed by laws and regulations;
– there is a legal obligation to retain the data;
– the Client’s consent to the relevant processing of personal data remains in force, provided there is no other lawful basis for processing the data.

5. Access to personal data and other Client rights

5.1. The Client has the right to receive the information specified in laws and regulations in relation to the processing of their data. Most of the Client’s information is already available at www.ecotoys.lv (My Account), where the Client can check the accuracy of their data, correct it and withdraw consent to receive commercial communications.

5.2. The Client is entitled to request the termination of the processing of their personal data, to request information about the purposes for which their personal data are used, and to request the transfer of their personal data to themselves or to third parties in a commonly used format. To prevent misuse of the Client’s data and rights, an application may be submitted only in a form that enables the identity of the person submitting it to be verified (the application must be digitally signed). We may respond to such applications within 30 days.
A request to terminate data processing shall be considered an application to terminate the ongoing customer contract.

6. Client consent to data processing and the right to withdraw it

6.1. The Client may give consent to the processing of personal data where consent is the legal basis (for example, receiving commercial communications, etc.) on the www.ecotoys.lv website or by calling.

6.2. The Client has the right to withdraw consent to data processing at any time in the same manner in which it was given.

6.3. Withdrawal of consent does not affect processing carried out while the Client’s consent was in force.

6.4. Withdrawal of consent does not terminate data processing carried out on other legal bases.

7. Communication with the Client and commercial communications

7.1. SIA Smartstore communicates with the Client using the contact details provided by the Client (telephone number, email address).

7.2. SIA Smartstore communicates with the Client about the performance of contractual obligations relating to services on the basis of the contract entered into (for example, arranging delivery times, information about purchases and invoices, the status of a leasing application, etc.).

7.3. SIA Smartstore sends commercial communications in accordance with laws and regulations or with the Client’s consent.

7.4. The Client’s consent to receive commercial communications remains in force until withdrawn (including after termination of the service contract). The Client may opt out of receiving further commercial communications at any time

7.5. SIA Smartstore stops sending commercial communications as soon as the Client’s request has been processed, which may take up to 72 hours.

8. Website visits and cookie processing

8.1. The SIA Smartstore website uses cookies.

8.2. SIA Smartstore websites may contain links to third-party websites, which have their own terms of use and personal data protection policies, for which SIA Smartstore bears no responsibility.

9. Other provisions

To resolve any questions or issues relating to the Privacy Policy or data processing, and in cases where the Client wishes to opt out of receiving commercial communications or permanently delete their data from their profile, please contact us at info@smartstore.lv